Privacy Policy


Southshore Finance ABN 17 629 750 256 (“us”, “we”, or “our”) operates  (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Southshore Finance recognises that your privacy is very important and believes that information received by us that can be used to identify an individual user (“you”, “your”, “User”) should be treated with respect. We are serious about adhering to the Australian Privacy Principals and other applicable privacy legislation. Before providing us with any information, you should read through this policy so that you understand and are comfortable with exactly how we will collect and what we will do with any information you share with Us. By using the Southshore Finance Sites and/or Services covered by this Policy and providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your account information.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, to your name, phone number, email address, mailing address and company name (“Personal Information”).

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. We will do our best to protect your personal information but we cannot guarantee the security of your information which is transmitted to our website, applications or services or to other websites, applications and services via an internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of our websites, applications or services, please keep this password safe – we will not share this password with anyone.

Log Data and Cookie Collection

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this. This information is used to continually improve our website and services to you. There are some cases where we will disclose your personal information.

  1. When required by law to comply with court orders or police investigations.
  2. When we need to protect our rights or income or we reasonably believe that it is in the best interests of other user’s rights.
  3. if all or part of Connect and Protect is sold to or merged with another company.
  4. Any third party that you have consented to having your personal information.

Cookies are small text files which are transferred from our websites, applications and services and stored on your devices. We use cookies to help us provide you with a personalised service and to help make our Site and services better for you. Our cookies may be session cookies (temporary cookies that identify and track users within our Site which are deleted when you close your browser or leave your session) and targeting cookies (cookies which enable our Site to “remember” who you are and to remember your preference within our Site, as well as which may be used in targeted marketing and remarketing as mentioned below).

Who Southshore Finance Shares Your Data With

Authorised Service Providers

Southshore Finance uses some authorised service providers to collect and store your data.

For example, the data you submit in forms on our website is collected securely in the form builder software we use, before it is securely posted to our customer relationship management software and our email marketing provider.

Southshore Finance only uses authorised service providers that guarantee compliance with the GDPR, and where we have signed a binding Data Processing Agreement (DPA) with them.

We may share your personal information with authorised service providers that perform certain services on our behalf. These services may include:

  • Providing customer support
  • Providing customer relationship management (CRM)
  • Fulfilling orders
  • Processing credit card payments
  • Providing email marketing
  • Reselling and distributing our software
  • Providing marketing assistance
  • Performing business and sales analysis
  • Supporting our website functionality
  • Delivering packages

Although these service providers may have access to personal information needed to perform their functions, they have entered into a contract that requires them to use your Personal Information only for the provision of services to us in a manner that is consistent with this policy.

Southshore Finance Employees

Individual Southshore Finance employees also have access to the data you have submitted to us, either actively or passively. We have policies in place to ensure your data remains secure and confidential and is never shared with third-parties without your express permission.

Third-Party Websites

There are a number of places on our website or through our services where you may click on a link to access other websites that do not operate under this Privacy Policy.

For example, if you click on ‘further information’ link on one of our blog articles, you may be taken to a website that we do not control.

We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the “privacy” link typically located at the bottom of the webpage you are visiting.


Occasionally we may use your information to contact you in regards to products and services we believe may be of interest to you. By submitting any form on the Site, you are agreeing that you are willing to be contacted by Connect and Protect through our email marketing Software. You have the right at any time to request that we stop contacting you for marketing purposes – to do so, please email with your request.

You can also unsubscribe from any email marketing using the links provided in the emails we send you. We may share your hashed information (not personally identifiable) with third party providers such as Facebook, Google, LinkedIn and Twitter to serve targeted advertising/content to you via the relevant third party platform based on your profile and interests. Your information is used by this third party platform to identify your account and serve relevant advertisements to you.

You can control what advertisements you receive via the privacy settings on the relevant provider’s platform.

Legal Requirements

We may disclose your information if we are legally bound to do so or if, in our reasonable opinion, such disclosure is necessary to prevent harm to ourselves, other users or a third party. We will notify you of such disclosure in all such instances.

Division 3 Part 3 of the ASIC Act outlines ASIC’s power to seek these records. Most often the notice will be addressed directly to the company or to an eligible addressee, usually a director, and will order the delivery of specified books and documents. The term ‘books’, as outlined in the ASIC Act is a broad term that can be defined as any form of stored information which include personal data covered by this Privacy Policy. Southshore Finance is obliged to disclose all information requested by ASIC to ASIC on receiving an appropriate notice under the ASIC Act.

How You Can Access Your Information

If you have any questions about the data we have collected from you, you can make a subject access request, or request erasure (forget me) by contacting our Data Privacy Officer at

Changes to our Privacy Policy

We may change our Privacy Policy from time to time, however we will not reduce your rights under this policy. If you have any questions about this Privacy Policy and your rights, please email

Dispute Resolution

If you are unhappy with the way in which we have handled your personal information, please contact us.  If you are not happy with our response, you may contact the Office of the Australian Information Commissioner by phone on 1300 363 992 or by mail at GPO Box 5218, Sydney, NSW 1042 or by email at